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자동차 보험 거래에 있어서 전자적 채널 이용 의도의 영향 요인: UTAUT 모델의 응용
Determinants of Intention to Use Electronic Channel of Automobile Insurance: Applying the UTAUT Model
이민화 ( Min Hwa Lee )
UCI I410-ECN-0102-2015-300-000619981

Electronic channel of automobile insurance has emerged as an attractive way of lowering costs and saving time to do the transaction for customers. Electronic channel refers to using web sites to find useful information on insurance products, buy automobile insurance, and ask for services related to the insurance. This study suggests a modified model of the UTAUT and examines the factors influencing intention to use electronic channel in the transaction of automobile insurance. Based on 203 responses from potential automobile insurance buyers, the results showed that performance expectancy, effort expectancy, social influence, service expectancy, and security risk are significantly related to intention to use electronic channel. The results also showed that age as a moderator influences the effects of performance expectancy and effort expectancy on intention to use electronic channel. The study results would improve the understanding of the factors to which managers of insurance companies should pay attention in order to increase their sales through electronic channel.

[자료제공 : 네이버학술정보]
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